Gap Reviews

I had amazing expirience with gap eu customer service

After not receiving my refund for items returned I contacted Gap. After following up due to no response was told their system was down for at least 2 days. After another week, contacted them again and was told due to system issues there were delays. After then providing tracking details return date and item details have been met by silence.Bye Gap. I'm not holding my breath for this refund 6 weeks after it was returned and won't ever be purchasing from you again.

Very happy to shop with Gap! Excellent quality, fast delivery and easy returns! I always buy clothes for my son, he is allergic to many materials, but Gap quality is very good for his skin! Thank you!

Tried to order an item, couldn't get through to completed order page. Customer chat very polite but couldn't help with order. Now the order has gone through four times and they are attempting to cancel. Website doesn't seem to function properly and now I may have paid out four times.

Extremely disappointing. It’s 6 weeks and I am still waiting to receive delivery ! for items I bought on Gap.eu website. Costumer service is useless. Despite ongoing global situation other online e-stores still manage to provide a good and timely delivery service. In the future I will consider other options on the market for my e-shoppping . I do not recommend Gap.

I’m so impressed with GAP UK. During the busy Christmas / Lockdown period, I made an error and returned some items from a different company to the Gap Returns address. I contacted customer services and they assured me they would put a note on my order and when the returns team got to my parcel they would return it. I really didn’t think I’d get the items back. It was such a busy period and I just accepted to lose out on about £100. Then a couple of weeks later I received all the lost items, all newly packaged and delivered back to me.I was so happy and grateful for them to return the items. Such great customer service! I would highly recommend this company.

I love t-shirts from GAP.All went well , quick delivery.

Terrible experience.I ordered some jeans which were shown in stock. The next day I got an email saying they weren't in stock and I wouldn't be charged. The email was repeated in German underneath and, bizarrely, it talked about "this offer is available until" a particular date. It was such a weird email that I had to double check it was real. I sent a complaint to customer services who said that someone must have ordered the last item at the same time as me. Hmm.Well, lo and behold, I *was* charged and now I'm having to chase up a refund. I'll not shop with them again.Edit: the payment was finally reversed today, a week later, during which period they had indeed taken my money.

I asked for the data that GAP hold about me for more than a month.It happened after that GFAQP systemically delivered my order to my old address. That old address was nowhere in my GAP's address book. After a lot of obstacles, my request is still ON. I wrote to GAP and I still do not have my own data, regardless to GDPR. Something is fishy. Every company I asked my data, quickly delivered. GAO does not. Maybe shall I sue GAP to get my datas in time instead of a promise to get my data later?

As others have said gap is crap. Cancelled two orders for no reason, and have yet to refund me.. This happened in October yet 8 weeks later i still do not have my money, constant emails and promises of 7 working days, followed by phone calls to ignorant Yank customer services I am going to have to go through the fraud route with the credit card company because they keep saying its sorted and it isn’t! Like dealing with a bunch of customer service reps with severe disabilities. Leave Gap in the 90s because not only will they not deliver they will also keep your money.

Places an order. Haven't received it. Tried emailing and told they could not respond. Tried calling and answer machine said could not respond due to an emergency situation. Shocking. How do I get my money back?

I bought a pair of long sleeves PJ for my grandchildren at the extortionate price of £24.95 and £22.95. The fabric is so thin, I doubt they could be worn in winter. I was going to keep them anyway, but the size of the garments is totally ridiculous. I ordered for 10 and 13 years old. The trousers are extremely long, but incredibly narrow, they would not fit a 6 years old. The tops may have been fine, but the sleeves are ridiculously narrow. GAP use to sell good quality, good value for money clothes,I hadn't bought anything from them for quite a while, but I am not going to risk it again.